Shipping policy
Shipping Policy
Shipping & Delivery
RIVASSI WATCHES CO
Effective Date: January 2026
At RIVASSI WATCHES CO, every order is carefully inspected, prepared, and packaged to ensure a secure and refined delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered worldwide.
1. Shipping Destinations
We ship worldwide to available destinations supported at checkout.
Shipping availability may vary depending on the destination country, carrier restrictions, customs requirements, local regulations, or temporary logistics limitations.
If your country is available at checkout, we are currently able to ship to your location.
2. Shipping Cost
We currently offer free return shipping for approved returns and may offer free standard shipping on orders unless otherwise stated at checkout.
Any shipping cost, if applicable, will be clearly displayed before you complete your order.
There are no hidden shipping fees added after purchase by RIVASSI WATCHES CO. However, international customers may be responsible for local customs duties, import taxes, or other government charges where applicable.
3. Order Processing Time
After payment is confirmed, your order will go through verification, quality control, preparation, and packaging.
Estimated processing time:
1–3 business days
Processing may take longer during high-demand periods, promotional events, holidays, payment reviews, or additional quality inspections.
Business days do not include weekends or public holidays.
4. Estimated Delivery Times
Estimated delivery times vary by destination and carrier availability.
Typical delivery estimates:
United Kingdom: 7–15 business days
European Union: 7–15 business days
United States & Canada: 10–20 business days
Rest of World: 10–25 business days where available
These timeframes are estimates only and are not guaranteed.
5. Possible Delivery Delays
Delivery delays may occur due to:
Customs clearance
Import inspections
Local holidays
Carrier disruptions
Weather conditions
Incorrect or incomplete address details
High seasonal volume
Security checks
Events outside our control
We are not responsible for delays caused by customs authorities, local postal services, or third-party carriers.
6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may take several business days to appear after dispatch, depending on the carrier and destination country.
7. Customs, Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges depending on your country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
RIVASSI WATCHES CO cannot control or predict customs charges and is not responsible for delays caused by customs clearance.
If you refuse to pay customs charges and the parcel is returned to us, any refund may be reduced by shipping costs, return fees, duties, taxes, or handling costs where permitted by law.
8. Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If your address is incorrect, incomplete, or undeliverable, the package may be delayed, returned, or lost.
If an order is returned due to an incorrect address, we may offer reshipment at the customer’s cost or issue a refund after deducting applicable shipping and handling costs where permitted by law.
9. Lost Packages
If your tracking information shows no movement for an unusual period, contact us at:
Email: support@rivassi.com
We will review the shipment with the carrier and work toward a suitable resolution.
A package is not considered lost until the carrier confirms loss or the reasonable investigation period has passed.
10. Damaged Packages
If your order arrives damaged, contact us immediately at:
Email: support@rivassi.com
Please include:
Your order number
Photos of the damaged package
Photos of the product
Photos of the shipping label
A description of the issue
Do not discard the packaging until the claim is reviewed, as the carrier may require evidence.
11. Discreet & Secure Packaging
All orders are packaged carefully and discreetly. We aim to protect the item during transit while maintaining a premium unboxing experience.
12. Failed Delivery or Refused Packages
If a package cannot be delivered due to failed delivery attempts, refusal, unpaid customs charges, or failure to collect from the carrier, it may be returned to us.
In such cases, reshipment or refund options will be reviewed once the package is returned and inspected.
Additional shipping, return, customs, or handling costs may be deducted where permitted by law.
13. Contact
For shipping or delivery questions, contact:
RIVASSI WATCHES CO
Email: support@rivassi.com